At Mexabon, your satisfaction is our priority. We offer a hassle-free return and refund process as outlined below.

1. Return Eligibility

A product is eligible for return if:

•       It was received in a damaged or defective condition.

•       It is different from what was ordered (wrong product/color/size).

•       The return request is raised within 7 days of delivery.

Products that are NOT eligible for return:

•       Items that have been used, washed, or altered.

•       Products without original packaging or tags.

•       Items purchased during special sales or clearance events (unless defective).

•       Perishable or hygiene-related products.

2. How to Raise a Return Request

•       Send an email to support@shopeaseindia.com with your order number, reason for return, and supporting photos (if damaged or wrong item).

•       Our customer support team will respond within 24-48 business hours.

•       Once your return request is approved, we will arrange a reverse pickup from your address.

•       Do NOT return the product before receiving written approval from our team.

3. Refund Process

•       Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

•       Approved refunds will be processed within 5-7 business days.

•       Refunds will be credited to the original payment method (UPI, Bank Account, or Card).

•       COD orders will be refunded via Bank Transfer. Please ensure you provide accurate bank details.

4. Exchange

•       We offer exchanges for defective or wrong products, subject to availability.

•       If the requested exchange product is unavailable, a full refund will be issued.

5. Non-Refundable Charges

•       Original shipping charges are non-refundable unless the return is due to our error.

•       COD handling fees (if applicable) are non-refundable.

6. Cancellations

•       Orders can be cancelled within 12 hours of placement by contacting our support team.

•       Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery.

At Mexabon, we are committed to delivering your orders quickly and safely. Please read our Shipping Policy to understand how we handle deliveries across India.

1. Order Processing Time

•       All orders are processed within 1-2 business days after payment confirmation.

•       Orders placed on weekends or public holidays will be processed on the next business day.

•       You will receive an email/SMS confirmation once your order has been dispatched.

2. Delivery Timeframe

Estimated delivery timelines based on your location:

•       Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 3-5 Business Days

•       Tier 2 & Tier 3 Cities: 5-7 Business Days

•       Remote Areas / North-East India: 7-10 Business Days

Note: These are estimated timelines and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

•       Free shipping is available on orders above a certain value (as displayed on the website at checkout).

•       For orders below the free shipping threshold, a nominal shipping fee will be charged and displayed at checkout.

4. Tracking Your Order

•       Once your order is dispatched, you will receive a tracking ID via email/SMS.

•       You can track your order using the tracking ID on our courier partner's website.

5. Cash on Delivery (COD)

•       COD is available on select products and pin codes across India.

•       COD orders may take 1 additional business day to process.

•       Please ensure someone is available at the delivery address to receive and make payment.

6. Failed Delivery Attempts

•       Our courier partners will attempt delivery up to 3 times before returning the package.

•       In case of a failed delivery, the customer is responsible for coordinating re-delivery

•       If a package is returned due to incorrect address or non-availability, re-shipping charges may apply.

7. Damaged or Lost Shipments

If your order arrives damaged or is reported lost in transit, please contact us within 48 hours of the expected delivery date at Whatapp (9211912416)  with your order number and relevant photos (if damaged).

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